metbel Privacy Policy
Your personal information is our highest priority. This policy provides a detailed description of how metbel collects, uses, and keeps your information secure.
1. Introduction and Purpose of This Policy
metbel ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users ("you", "member") very seriously. The goal of this privacy policy is to clearly inform you about what types of information we collect, the purposes for which that information is used, and how we keep your personal information secure.
By using the metbel platform, you are accepting the terms described in this privacy policy. This policy is an integral part of our Terms and Conditions. We reserve the right to modify this policy at any time, and you will be duly notified before any changes take effect.
2. What Information We Collect
Various types of information are required in order for metbel to provide its services. Below is a description of the information we collect, organized by category:
2.1 Personal Identity Information
- Full name and date of birth (for age verification — only those aged 21 and above may register)
- National ID number or passport number (when identity verification is required)
- Email address and contact information
- Username and password provided at the time of registration
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and bonus-related information
2.3 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device language settings
- Date, time, and session duration of site visits
- Browsing information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Betting history and gaming patterns
- Win and loss records
- Information on applicable promotions and bonus usage
3. Purpose and Use of Information Collection
metbel uses your personal information only for specific, legitimate, and necessary purposes. The main purposes for which we use information are as follows:
3.1 Account Management and Verification
Your information is used to create, manage, and secure your account and to confirm your identity. This information is also essential for carrying out the age verification process (21+).
3.2 Financial Transaction Processing
Financial information is used to process your deposits and withdrawals via bKash, Nagad, and Rocket, and to ensure the security of transactions.
3.3 Providing Customer Service
Our 24/7 Bangla live chat support team uses the necessary information to resolve your issues quickly and effectively.
3.4 Security and Fraud Prevention
Information is analyzed to maintain platform security, prevent unauthorized access, and detect suspicious activity.
3.5 Fulfilling Legal Obligations
Your information may be used where necessary to comply with applicable laws, regulations, and the directives of regulatory authorities.
4. Policy on Sharing and Disclosure of Information
metbel does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:
- Payment processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions.
- Technology service providers: Limited information may be shared with selected technology partners for platform operations, who are also obligated to follow our privacy standards.
- Legal requirements: Information may be disclosed in cases of court orders, government directives, or legal obligations.
- Security-related reasons: It may be necessary to share information with relevant authorities to prevent fraud or deception.
5. Data Protection and Security Measures
metbel uses industry-standard security technologies and practices to keep your personal information secure:
5.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption technology. This ensures that all information exchanged between your browser and our servers remains completely secure and cannot be viewed or altered by third parties.
5.2 Access Control
Only authorized personnel can access your personal information, and only when necessary for service delivery. All staff are obligated to comply with the privacy policy.
5.3 Data Storage Security
Your information is stored on secure servers and regular security audits are conducted. Passwords are always stored in encrypted form.
6. Cookies Policy
The metbel website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device.
6.1 Types of Cookies
- Essential cookies: These are necessary to ensure the core functionality of the platform, such as maintaining login sessions.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to monitor and improve the performance of the site.
6.2 Cookie Control
You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.
7. Data Retention Period
metbel retains your personal information only for as long as necessary:
- While account is active: All relevant information is retained for as long as your account remains active.
- After account closure: Necessary information is retained for a defined period to fulfill legal obligations and resolve potential disputes.
- Financial transaction records: Transaction records are kept for the period required by applicable law.
After the defined retention period has ended, your information is securely deleted or anonymized in a way that makes it no longer possible to identify you.
8. Your Rights
As a metbel member, you have the following rights regarding your personal information:
8.1 Right to Access Information
You can find out at any time what information metbel holds about you. Contact our support team to receive a copy of this information.
8.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this right may be limited due to legal obligations.
8.4 Right to Restrict Processing
In certain cases you may ask that the processing of your information be restricted. Our support team will assist you with this.
9. Protection of Minors' Information
metbel is a platform for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified based on the information provided at registration. If a person registers using false information and this is later proven, that account will be immediately closed and the associated information will be deleted.
If you become aware that a minor is using our platform, please contact us immediately.
10. Third-Party Links and Services
The metbel platform includes services from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These providers may have their own privacy policies, and metbel's privacy policy does not apply to their services.
When using third-party services, you are advised to review that party's privacy policy. metbel is not responsible for the data protection practices of third parties.
11. Policy Changes and Updates
metbel may update or modify this privacy policy at any time. For significant changes, we will send a notification to your registered email address or clearly announce it on the platform.
If you continue to use the platform after a policy change, you will be considered to have consented to the updated policy. Please visit this page regularly and stay familiar with the latest privacy policy.
If any part of this policy seems unclear or if you have any questions, please contact our support team — we are always ready to assist you.
12. Contact and Complaint Resolution
Contact us for any questions, concerns, or complaints related to your privacy:
- Email: [email protected]
- Live chat: 24/7 Bangla support — directly through chat on the platform
We are committed to resolving all your requests and complaints in a timely and professional manner. Your privacy is our highest priority and we are always working alongside you to keep your information secure.
Visit our FAQ page to learn more or read our Terms and Conditions.